Knows your business
Cassie learns about your business, your products, your services and how you work. She uses that knowledge to answer customer questions.
MEET CASSIE — YOUR CUSTOMER SERVICE AGENT
Your Customers.
Taken care of, every day.
You run your business. Cassie looks after your customers.
Questions. Answers. Happy customers.
$199/month
Teach Cassie about your business, your products and your services. She learns what she needs to know and helps your customers find what they need.
Your Customer Service Agent. Always ready to help.
Your Customer Service AgentAlways ready to help.
ONE LESS THING ON YOUR TO-DO LIST
You have a business to run.
Cassie has customers to look after.
Your customers have questions. About your products. Your services. Your prices. How things work.
And they don't always ask when you're available to answer.
Another email waiting for a reply. Another customer asking the same question. Another enquiry arriving while you're busy doing something else.
Cassie takes those conversations off your hands.
She learns about your business and helps customers get the answers they need, without you having to answer every question yourself.
GREAT SERVICE WITHOUT THE CONSTANT INTERRUPTIONS
Your customers get answers.
You get on with business.
Imagine a customer visiting your website and asking a question about a product.
Cassie knows the answer.
Another customer wants to understand your services. Cassie explains them.
Someone needs help choosing between two products. Cassie walks them through the options.
And when a question needs your attention, Cassie knows to ask for help rather than make something up.
Your customers feel looked after. Your day has fewer interruptions.
That's the job you're handing to Cassie.
ONE FRIENDLY FACE. EVERY CUSTOMER CONVERSATION.
From the first hello to the next hundred questions.
Answers customer enquiries
Opening hours, product details, pricing, delivery information, policies and frequently asked questions. Cassie helps customers find answers without waiting for you.
Helps customers choose
Not sure which product is right? Cassie explains the differences, answers questions and helps customers make informed decisions.
Speaks for your business
Friendly and welcoming? Professional and precise? You teach Cassie how you want your customers to be treated, and she follows your direction.
Knows when to ask for help
Cassie doesn't need to pretend she knows everything. When a question falls outside her knowledge or authority, she can bring it to your attention.
Keeps a record of conversations
Customer conversations can be saved in Skyebase so you can review enquiries, understand what customers are asking and improve your service.
TEACH HER YOUR BUSINESS. LET HER GET TO WORK.
Three steps to better customer service.
1. Introduce Cassie to your business.
Give Cassie your website address and share information about your products, services and policies.
Upload catalogues, brochures, documents and other useful materials.
Cassie learns about your business so she can answer questions with the right information.
2. Have a conversation with Cassie.
Before she starts speaking to your customers, you get to speak to her.
Ask her questions. Test her knowledge. See how she responds.
If something isn't right, teach her the correct answer. Show her how you want questions handled.
When you're happy with her knowledge and approach, she's ready to meet your customers.
3. Let Cassie look after your customers.
Deploy Cassie to your website and let customers start conversations with her.
She answers questions using what she's learned about your business.
You can review her conversations, teach her new things and help her become an even better member of your team.
SHE LEARNS FROM YOU
Your business. Your knowledge.
Your way of doing things.
Cassie isn't just a chatbot with a few prewritten answers.
She's a digital employee you teach about your business.
You decide what she knows, how she communicates and when a question should come back to you.
You can test her before she meets your customers, correct her answers and give her new information as your business changes.
And if Cassie doesn't know something, she should say so.
Because good customer service isn't about having an answer for everything.
It's about giving customers the right answer, and knowing when to ask for help.
MORE THAN A WEBSITE CHATBOT
One Cassie.
Wherever your customers need her.
Your customers don't think in channels.
They might discover your business on Facebook, visit your website, send an email and contact you again after making a purchase.
To them, it's all one relationship with your business.
That's how we envision Cassie.
One customer service agent who can accompany customers through their journey, from the first question to ongoing support.
Website conversations are just the beginning.
As more communication channels and business systems become available to her, Cassie can take on more of the work involved in looking after your customers.
The goal is simple: one knowledgeable, familiar point of contact for your customers, backed by your business.
YOUR CUSTOMER SERVICE PLAN
Cassie — $199/month
Give your customers a knowledgeable, friendly first point of contact, without adding another job to your day.
Your Cassie plan includes:
- An onboarding process to teach Cassie about your business.
- Learning from your website and relevant business documents.
- Knowledge of your products, services and customer information.
- Customer conversations through your website.
- A private testing and training experience before deployment.
- A way to review customer conversations and unanswered questions.
- The ability to improve Cassie's knowledge as your business evolves.
Enquire to get started.
A FEW THINGS YOU MIGHT BE WONDERING
Your questions, answered.
How does Cassie learn about my business?
Start by giving Cassie your website address. You can also upload product catalogues, brochures, policies, FAQs and other useful information.
She uses this material to build her understanding of your business.
Do I need to write all the questions and answers myself?
No. Cassie can use the information you provide to answer questions in natural language. You don't need to anticipate every possible question a customer might ask.
Can Cassie recommend products?
Yes. Using the product information you've taught her, Cassie can explain features, compare options and help customers work out which products may suit their needs.
What happens if Cassie doesn't know the answer?
Cassie is designed to recognise when she lacks reliable information. Rather than invent an answer, she can acknowledge the gap and refer the question to your team.
You can then teach her the correct answer for future conversations.
Can I control how Cassie speaks to customers?
Yes. You can teach Cassie the tone, personality and customer-service approach that suits your business.
Can I test Cassie before customers speak to her?
Absolutely. You can have conversations with Cassie, test her knowledge and correct her responses before making her available to customers.
What happens when our products or policies change?
You can provide Cassie with updated information so her knowledge keeps pace with your business.
Can Cassie speak to customers on email, Facebook and WhatsApp?
Our vision is for Cassie to work across the customer journey, not just on your website. Additional channels can be introduced as those integrations become available.
Can Cassie check orders or make changes to customer accounts?
These capabilities require connections to your operational systems and appropriate permissions. They're part of how Cassie can grow from answering questions into performing customer-service work.
Do I need AI or technical skills?
No. You teach Cassie about your business in everyday language, share the information she needs and test her responses.
You don't need to understand the technology behind her.
Is Cassie all that Skyebase does?
Cassie is part of a growing workforce of specialist AI agents.
Maksie looks after your marketing. Cassie looks after your customers.
Skyebase brings your digital workforce together, giving your business a place to hire, train and deploy AI agents as your needs grow.